Corporate Team

Robert B. Hobbi Founder, President and CEO Mr. Bob Hobbi is the founder, president and CEO of ServiceElements™. He has more than 25 years of experience in providing industry-leading solutions in customer service, strategic and organizational excellence training, business development and leadership strategic planning. Bob is committed to Continuous Quality Improvement (CQI)  initiatives through his work …

Christine Hill Executive Vice President and Co-Founder Christine Hill is the Executive Vice President & Co-Founder of ServiceElements™. For the past six years, she has been instrumental in building the company from a small organization to a leader in the services industry that has trained several thousand service professionals both in the U.S. and abroad. …

Sunshine McCarthy Vice President, Facilitator and Strategist Sunshine McCarthy is a facilitator and strategist with ServiceElements. She is an accomplished training facilitator with a Masters Degree in Experiential Education, a keynote speaker and has broad international business experience working with the aviation industry throughout the world. Through her career she has gained considerable experience and …

Christopher Crum Facilitator and Strategist Chris Crum is a Business Developer and Strategist for ServiceElements. Chris has over 25 years of progressive management responsibility in the business aviation industry. Most recently, he was President and CEO of Royal Jet Group, LLC, an international charter and aviation services company based in Abu Dhabi, UAE. During his …

Michelle Ventker Facilitator and Strategist Michelle was originally hired in 1990 by Executive Jet Management (a wholly owned subsidiary of NetJets) where she focused on support for the Executive Jet Aviation Fleet, the Executive Jet Management Fleet, and the Helicopter Group. She later accepted a position in the Flight Service Department where she directly interfaced …

Anthony Palombo Facilitator and Strategist Anthony Palombo is a facilitator and strategist with ServiceElements. He is a nineteen-year veteran of the airline industry specializing in training programs, policy development, aircraft cabin configuration, and safety and regulatory compliance. Prior to joining ServiceElements, Anthony held a number of positions with US Airways, and also served as Co-chair …

Sir Thomas Whittaker Facilitator and Strategist Tom Whittaker provides your employees with a new sense of passion and purpose to their lives and their professions. As a result of his life’s experiences and his ability to share them with groups of people at a very personal level, Her Majesty, Queen Elizabeth II, honored Tom Whittaker …

Dimana Chaneva Executive Assistant Bio coming soon. Print